Skip to main content
lawland

Last updated 2026-04-25 · v1.0

Refund & Re-do Policy

We use a free re-do model rather than a money-back model — and here is exactly why and how it works.

1. Our approach

We work at a flat, all-inclusive fee that is agreed in writing before any work begins, with the scope clearly set out. Our aim is to deliver exactly that scope. Where a drafting service includes revisions, those are used to get the deliverable right; where we are unable to deliver the agreed scope, a fair refund is made. This policy explains how that works.

2. Revisions

  • Drafting and documentation services include the rounds of revisions stated in the scope for that service.
  • Revisions are for bringing the deliverable in line with the agreed scope — not for adding new scope, which is quoted separately.

3. When a refund applies

A refund is made in these circumstances:

  • We are unable to deliver the agreed scope of work.
  • You cancel before work on your matter has substantively begun.
  • A consultation slot we confirmed cannot be honoured and cannot be rescheduled to a time that works for you.
  • A clear technical or regulatory defect prevents delivery.

4. Refund mechanics

  • Approved refunds are processed back to your original payment method.
  • The payment provider’s typical settlement time is 5–7 business days; bank-side delays are outside our control.
  • Where GST was collected on a refunded amount, it is credited back per Indian GST rules.
  • Any third-party charge already paid to an authority on your behalf in the course of a matter is non-refundable once remitted.

5. Cancellation

  • Fixed-fee services: you may cancel for a full refund before work on your matter has substantively begun. Once substantive work has been done, a fair refund reflecting work completed may apply.
  • Consultations: free cancellation or reschedule up to a reasonable time before the slot. A confirmed slot missed without notice may be forfeit.

6. Concerns & appeals

If you are unhappy with the outcome of a refund decision, write to support@lawland.in and the matter will be reviewed personally. Grievances may also be raised with our grievance officer at grievance@lawland.in.

7. Contact

For refund questions: support@lawland.in.