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Orders & Payment
Everything from "where is my order" to "why does my invoice show GST split this way". If your question is missing, WhatsApp us — we add the answer here within a day.
Last updated 2026-04-25
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How do I check my order status?
Open /account/orders, tap the order, and read the timeline. The same milestones are sent to you on WhatsApp at every state change.
What does "held in escrow" mean for my payment?
Your money sits in a LawLand-controlled Razorpay escrow account. The lawyer is only paid after you tap "Accept deliverable" on your order page.
How do I download my GST invoice?
Order page → "Download invoice". Indian Tax Invoice format, GSTIN of LawLand Technologies Pvt. Ltd., place of supply = your registered state.
I want a refund — what counts?
Per our refund policy, we re-do the matter at no charge if it is fixable. A money refund is issued only if the matter is genuinely unfixable. Money refunds land in 5–7 business days via Razorpay.
Can I cancel after I have paid?
Yes — until a lawyer accepts the assignment. After that, cancellation triggers our standard re-do flow.
What payment methods are supported?
UPI (recommended), all Indian credit and debit cards, net-banking from major banks, and the popular wallets — all via Razorpay.
Why was my payment held for review?
Razorpay's risk system occasionally holds high-value first-time payments. It usually clears in 30 minutes; we automatically refund if it does not.
Do you store my card details?
No. All card data lives with Razorpay. We only store the order id, payment id, and amount.